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Case study: Leading global online retailer, Germany. - 25/07/24

How a leading global online retailer partnered with Blair to improve their Intra-EU assignee experience.

Executive summary

Blair Consular Services successfully partnered with a leading global online retailer to streamline the document conditioning process for inbound assignees moving to Germany. By establishing a centralized global hub and leveraging a network of partners, Blair ensured timely and efficient management of document requests, significantly improving the client’s immigration process and overall operational efficiency.

Client’s challenge

The client’s internal team responsible for managing inbound assignees to Germany faced significant delays and inefficiencies in securing immigration status due to challenges in obtaining and conditioning required documents from assignees based globally.

The client attempted to manage the document conditioning process independently. They collected and processed documents from various global locations but faced difficulties in standardizing the process and ensuring timely delivery. These inefficiencies resulted in delays in securing immigration status for their assignees.

Working with Blair

Recognizing the need for a more effective solution, the client’s team reached out to Blair Consular Services. They were introduced to Blair’s expertise in managing complex document conditioning processes and were made aware of the potential benefits of a centralized approach.

Implementation of Blair’s solution

A team from Blair met with the client to understand their specific pain points and the nature of the delays and inefficiencies they were experiencing. Blair reviewed data on the number of assignees, types of documents required, and their global origins to tailor the solution effectively. Following this, a comprehensive network of partners was put in place to handle document requirements across various regions, and a standardized process for managing all document conditioning cases centrally through a global hub was mapped out, ensuring uniformity and efficiency.

Once requests are received through the global hub, Blair’s Document Service team then proceeds to procure any documents required for the assignee to successfully relocate and arrange for their full authentication.

Outcomes and business impact

1. Timely immigration processing: The streamlined process ensured that documents no longer held up immigration procedures, allowing for timely securing of immigration status for assignees.
2. Single supplier: The client now has a single supplier managing all global document requests, simplifying operations and reducing administrative burdens.
3. Single point of contact: A dedicated team at Blair acts as a single point of contact, enhancing communication and coordination.
4. Consistent service: Blair’s solution provided consistent service quality across all markets, ensuring reliability and predictability.
5. Clear pricing: The client benefited from clear and uniform pricing, facilitating better budget management.
6. Centralized billing: Blair implemented centralized billing, simplifying financial processes and ensuring transparency.

Overall, the client experienced significant improvements in the efficiency and timeliness of their immigration processes. The standardized approach reduced delays, enhanced coordination, and provided financial clarity, ultimately contributing to a smoother and more predictable assignee relocation process.

Contact Blair today

For businesses facing similar challenges with global document conditioning and immigration processes, Blair Consular Services offers comprehensive solutions tailored to your needs. Contact us today to discover how we can streamline your document management and improve your operational efficiency.

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